Trading Standards Scam Alert – Cold Callers – Insulation

The National Insulation Association (NIA) represents the insulation industry in the United Kingdom and have a code of professional practice that all members agree to follow.  It is recommended that you always use an NIA installer or by calling 08451 636363.

For further information on energy savings you can contact the Energy Savings Trust on 0300 123 1234

Trading Standards advise residents not to agree to work that is instigated as a result of a cold call or via a leaflet drop.  Residents should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.

Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing [email protected] or via the Buy With Confidence website.

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a written Notice of Right to Cancel, which gives a 14 day cooling off period from the date the work starts.   Even if work has started, there is still a legal right to cancel, although some payment may be required for materials.

For non urgent enquires, or to inform Trading Standards about companies offering foam insulation where false claims are suspected, can report the matter to our partners at the Citizens Advice Consumer Helpline on 03454 04 05 06.  Please try to obtain a name and address for the company.

For urgent enquires or where insulation has been agreed too,  contact Hampshire Trading Standards on 01962 833666 (Monday – Friday 9.00am to 5.00pm), where specially trained officers are on hand to provide advice.

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.