Thanet District Council launches new and improved website

improved website

Great news! Thanet District Council’s online home has had a makeover, let us introduce you to the new and improved website.

The improved website comes after Thanet District Council listened to feedback from their residents. The needs of their residents are the focus for everything they do and 75% of you who responded to the survey told them you would rather complete a task online rather than over the phone. As such, they have launched a brand new website to better serve your needs.  Every change they’ve made should make it easier for you to find information or service you want.

They know that many of you complained about the old site – how busy it was, how hard it was to find information and to navigate around. And they agreed! The old technology also made it tough to view on your phone which was not helpful when over half the visitors accessed the site from a mobile or tablet.

Before designing the layout of the site they hosted lots of focus groups with residents, business owners, non-residents, frequent users and rare users to find out how they used the site and to get their ideas and preferences for the new website. And they listened! They have used the groups’ views to develop and drive the final design of the new website.

Here’s what’s improved on the new website:

  • A clear message of who Thanet District Council are, what they do and what their vision is
  • New design, more logical structure and plain language
  • Improved menu functionality that directs you to the information most relevant to you
  • Fewer pages (72% reduction to be precise!)

You can now easily:

  • Navigate the site on a wide range of web browsers and portable devices
  • Access the news, information, and service updates and news that matters the most to you
  • Find key information using your postcode
  • Sign up for the resident newsletter
  • Give feedback on every page, so they can continue to improve it

“We hope that you find the new site to be a huge improvement. The launch is just the beginning. We will be adding fresh content regularly so that you can find all the things you need on the site.”

Check out the new website now, over at:


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