Helpline for frail and vulnerable Hampshire residents open throughout the Easter Bank Holiday weekend

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The special helpline for Hampshire’s most vulnerable residents, set up as part of a collaboration between local councils across the county and the voluntary and community sector, will be open throughout the Bank Holiday weekend, including Easter Monday.

The Coronavirus Hampshire Helpline Hantshelp4vulnerable is for frail or vulnerable residents who do not have support from family, friends or their local community, and who need urgent assistance with essential food or household supplies, the collection of medication, or who are at risk of loneliness.

Anyone in need of help can call 0333 370 4000 seven days a week, from 9am-5pm. To date, since the phone lines opened on 1 April 2020, over 3,500 calls have been received.

Graham Allen, Hampshire County Council’s Director of Adults’ Health and Care, said: “It is important that people know we are here to help over the Bank Holiday weekend, and I am pleased that we have been able to assist so many people over the past few days.

“Setting up the helpline, and associated work, has involved many staff from a wide range of agencies, but we are also heavily reliant on the large numbers of volunteers who have stepped forward to lend their support for our work across communities.

“Without them, we would not be able to reach the many frail and vulnerable people who have no-one else to turn to, at this most challenging of times. My sincere thanks to them all.”

The Hantshelp4vulnerable service is available to people residing in the county of Hampshire only. There are separate arrangements in place for Southampton, Portsmouth and Isle of Wight residents.

Hantshelp4vulnerable provides advice and information, as well as co-ordinates requests for practical help, passing them through to the appropriate Local Response Centre – there is one based in each of Hampshire’s 11 districts.


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